bdtun Privacy Policy

Personally Identifiable Information

When you register an account on bdtun, we may collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Current address

Financial and Transaction Information

We collect the following information to process deposits and withdrawals and to comply with anti-money laundering regulations:

• bKash, Nagad, Rocket, or Upay account number
• Bank account and routing information (for bank transfers)
• Transaction history and amounts
• Date and time of deposits and withdrawals

Technical and Device Information

When you use the bdtun platform, certain technical information is collected automatically:

• IP address and geographic location (country level only)
• Device type, operating system, and browser version
• Cookies and session data
• Activity logs on the platform (page visits, click patterns)

Service Operation and Security

Your information is used to create, manage, and secure your account. This includes identity verification, fraud prevention, detection of unauthorized access, and ensuring account security. The bdtun platform uses SSL encryption technology.

Transaction Processing

Your financial information is needed to complete deposits and withdrawals. This information is used to verify and process transactions via bKash, Nagad, Rocket, Upay, and bank transfers. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000.

Customer Support

Our 24/7 live chat support team may view your account information to help resolve your issues. This access is limited strictly to the purpose of providing support and is tightly controlled.

Service Improvement and Analytics

We analyze overall user behavior to improve the platform experience. Personal identifying information is not used in this analysis — only anonymous statistics are generated.

Legal Compliance

We retain necessary information to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Providing information in response to lawful requests from competent legal authorities is our legal obligation.

Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners are given access only to the information necessary to provide the specific service, and they operate under strict agreements similar to our privacy policy.

Legal Obligations

If we are required to disclose information under a court order, government investigation, or applicable law, we are obligated to do so. In such situations, we provide only the minimum information required by the legal authority.

Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. If such a change occurs, we will notify you in advance and your information will remain protected under this privacy policy.

Essential Cookies

Essential cookies are used to manage your session, maintain your login state, and ensure the basic functionality of the platform. Without these cookies, bdtun's services will not work properly. You cannot disable them.

Functional and Analytics Cookies

These cookies are used to remember your preferences (such as language settings) and to understand overall platform usage patterns. This information is stored as anonymous statistics and helps improve the service. You can control these cookies from your browser settings.

How to Manage Cookies

You can delete or block cookies at any time from your browser settings. Keep in mind that disabling certain essential cookies may cause some features of the bdtun platform to not work properly.

Active Account Data

Your information is retained for as long as your account remains active and for the period necessary to provide the service.

Closed Account Data

Even after your account is closed, we may retain your information for a specific period as required by applicable law for the purposes of legal compliance (AML, CTF), dispute resolution, and fraud prevention. Once that period has passed, the information is securely deleted.

Data Deletion Requests

If your information does not fall under a legal obligation, you may request that it be deleted. To do so, contact us at [email protected]. We will take appropriate action within 30 business days of receiving the request.

Right to Access

You can find out at any time what information we are storing about you. You may request a copy of that information.

Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Contact [email protected] to request a correction.

Right to Object to Processing

You may object to the use of your information for specific purposes (such as marketing communications). We will limit the use of your information taking your objection into account.

Right to Data Portability

You may request your personal information in a structured, commonly used format.

Restriction for Users Under 21

bdtun's services are for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is in place during the registration process. If we confirm that a minor's information has entered our system, that account will be closed immediately and the information will be deleted.

You Will Be Notified of Changes

bdtun reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will post a notice on the website and/or notify you at your registered email address. The updated policy will take effect from the date it is published. Continuing to use the platform after changes are made will be considered acceptance of the new policy.

Related Policies

This privacy policy is related to our Terms and Conditions and Responsible Gaming policy. It is recommended to read these documents together to fully understand your contractual rights and responsibilities.